Support


Returns or Exchanges


Online Return Policy

The online return policy is exclusive to orders placed at modernica.net and does not apply to orders placed with our showroom or any other retailer. If you have received an item that has been damaged, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit. Damaged items must be reported within 5 days of receipt to websupport@modernica.net. Modernica’s return and replacement policies are void if damage is not reported within 5 days from receipt of goods. We will contact you with follow up instructions and may require you to provide photos for further assessment or to file a claim.

Furniture is highly susceptible to damage in transit. We take care to pack shipments so that they will arrive safely; be certain to retain the original packing materials for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you, or if the packing materials have been discarded.

If you would like to return something, please contact websupport@modernica.net for approval. We will contact you with instructions. A full refund, less shipping charges and return shipping costs, will be issued if the product(s) are returned in their original condition, in the original box, with all the original packing material and within 30 days.

In circumstances when an item is approved for a return after 30 days, a 25% re-stocking fee will be charged.

Modernica’s return policy does not apply to Lief mattress purchases and to custom orders, both are considered to be non-refundable items. Custom orders are not available for cancellation.

 

Online Exchange Policy

The exchange policy is exclusive to orders placed at modernica.net and does not apply to orders placed with our showroom or any other retailer. If you would like to exchange please contact websupport@modernica.net for approval. An exchange will be issued if the product(s) are returned to us in their original condition, in the original box, with all the original packing material and within 30 days.

We strongly recommend using a return service that includes tracking and insurance as Modernica cannot be liable for items lost or damaged in transit back to our facility. If you are exchanging for an item which you paid shipping on, your original shipping fees will not be refunded, nor for the transit cost accrued in returning the original purchase to Modernica. . If the requested exchange item has shipping fees, you will be responsible for those as well.

Furniture is highly susceptible to damage during transit. We take care to pack shipments so that they will arrive safely; be certain to retain the original packing materials for any item that you wish to exchange. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you, or if the packing materials have been discarded.

Contact us

 

Our expert customer service team can assist you with placing your order and with general questions about our products.

+1 323-933-0383
lashowroom@modernica.net

Monday through Friday
10AM-6PM (PST)
Saturday
11AM-6PM (PST)

For status inquiries on orders placed online contact our websupport team.
+1 323-826-1634
websupport@modernica.net

Monday through Friday
7:30AM-3:30PM (PST)